1. Scope of Work & Fees

• The project scope will be defined during the consultation.

• Deliverables will be provided upon final invoice payment unless otherwise agreed.

• Quotes exclude outsourced services (e.g., photography, copywriting, printing). Clients are responsible for sourcing and paying for these services directly. I may recommend suppliers, but all arrangements must be made between the client and the supplier.

• Carefully review the proposal before signing and paying the deposit to ensure it reflects the agreed terms.

• Signing and paying the deposit confirms acceptance of these terms.

2. Deposits & Payments

• A 50% deposit is required upfront due to the creative nature of my work.

• The final 50% payment is due upon project completion.

• Final files and ownership rights transfer only after full payment is received.

• The deposit secures the project in my schedule—delays may occur if not received promptly. Upon deposit receipt, I will send a confirmation and request any required project details.

• Preferred payment method: EFT (Electronic Funds Transfer).

• In accordance with standard business practice, Michael Viljoen Studio reserves the right to charge interest at a rate of 2% per month on outstanding balances exceeding 30 days past the due date.

3. Company Information

Michael Viljoen t/a Michael Viljoen Studio
18 Rivers Edge Road, Table View, WC, 7441

Bank Details
Payment to: Michael Viljoen Studio
Bank: Nedbank
Account Type: Cheque Account
Account Number: 1308405391
Branch Code: 198765

4. Ownership & Rights

• All drafts, sketches, and electronic files remain Michael Viljoen Studio’s property until full payment is made.

• Final artwork becomes the client's property only upon full payment.

• I reserve the right to reuse or modify unpaid concepts for other clients or my portfolio.

• Unauthorised use of unpaid concepts will result in legal action.

• I reserve the right to showcase completed projects in my portfolio.

• If confidentiality is required, please inform me before agreeing to the proposal.

5. SaaS & Hosting Fees

• Michael Viljoen Studio does not purchase or manage SaaS (Software as a Service) or hosting subscriptions on behalf of clients.

• All SaaS or hosting fees must be paid directly by the client to the supplier.

• I can assist in setting up accounts, but payment arrangements are the client’s responsibility.

6. Cancellation & Suspension

• Mid-project cancellations are non-refundable, but a partial refund may be considered based on completed work.

• A full or partial refund may be granted if I am unable to complete the project due to unforeseen circumstances.

• I reserve the right to suspend projects due to excessive micromanagement, lack of trust, or payment delays.

• Project suspension or termination does not qualify for refunds.

7. Client Responsibilities & Disclaimers

• Clients must verify the accuracy of artwork files before providing them to suppliers.

• Michael Viljoen Studio is not liable for production costs from errors in provided artwork.

• All design concepts remain my intellectual property until full payment is received, unless agreed otherwise in writing.

• Supplier recommendations are for convenience only; I am not responsible for third-party quality, timelines, or costs.

• This email and attachments may contain confidential information. If received in error, please notify the sender and delete it.

• Office hours: Monday–Friday, 8 AM–4:30 PM. Response times may vary outside these hours.